From failed go-live to fully functioning CRM, The Possibility Partnership delivered operational stability, happier users, and reduced cost-to-hire.
Nicholas Associates Group (NAG)
Sheffield HQ, UK-wide
IT Project Recovery – Bullhorn CRM re-implementation
October 2024 – March 2025
When Nicholas Associates Group’s first Bullhorn implementation failed, the business was left exposed. Legacy CRMs had been switched off, but Bullhorn wasn’t fit for purpose. Recruiters were stuck with broken processes, staff morale was sinking, and costs were rising.
Having worked with us before at Cordant People, COO Kelly Kendall knew exactly where to turn. She brought in The Possibility Partnership for an initial day of consultancy with the C-suite. That short engagement quickly evolved into full IT Project Recovery, with TPP reporting directly to the board — CEO, CFO and COO — to take control of the failing project and deliver results.
Kate Underwood, Business Analyst, Nicholas Associates Group.
The original Bullhorn project had gone live without embedding business processes. The result? Recruiters couldn’t do their jobs effectively, operations ground down with manual workarounds, and staff frustration boiled over.
With the legacy systems gone, the business had no safety net. Nicholas Associates Group needed a recovery plan — fast.
The Possibility Partnership stepped in with clear accountability and full autonomy over the IT applications team. Reporting directly into the board, we:
This wasn’t about patching holes — it was a full project recovery, with TPP steering both technology and operations towards success.
By the end of the recovery, Nicholas Associates Group finally had a CRM that delivered real business value.
“Project recovery isn’t about pointing fingers — it’s about fixing what matters. By reporting straight into the board and working hand-in-hand with the business, we turned a failing CRM into a tool that actually delivered results. For us, success means making the complex simple and giving people the confidence to get on with their jobs.”
– The Possibility Partnership
Bullhorn re-implemented correctly, with processes fully embedded.
Staff could finally use Bullhorn effectively, without clunky workarounds.
Faster time-to-hire and reduced cost-to-hire delivered measurable ROI.
Confidence in the system restored, with sentiment across teams swinging positive.
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