The challenge:
uncontrolled growth, uncontrolled costs
Organic growth had driven their workforce and licences upwards — but without oversight. The business was paying for licence types they didn’t need and more accounts than they were using. The result? An eye-watering £40,000 monthly bill.
On top of wasted spend, the team worried that changing licences might strip away the features they relied on to deliver high-quality service. Any solution had to protect capability as well as costs.
